Released on = April 26, 2007, 5:19 am

Press Release Author = xceed contact center

Industry = Telecommunications

Press Release Summary = About Xceed Contact Center:
Xceed Contact Center is one of the largest contact centers in Africa and the Middle
East with a capacity of 1,200 seats. Xceed provides business process outsourcing
services to commercial and government clients, including a number of offshore
Fortune Global 500 companies around the world like Microsoft, Oracle, General
Motors, and many more. It currently manages programs for clients covering four (4)
different continents, in 8 different languages. Xceed is the first and only COPC
2000® certified contact center in Africa, Middle East, and Southern Europe.
In addition, Xceed is the first and only Customer Operations Performance Center
(COPC-2000®) to be certified in Africa, Middle East, and the Southern European
continent. The certification conferred by the Customer Operations Performance
Center (COPC®) Inc., certifies that Xceed customers receive prompt professional
information support and services. Xceed recently obtained its ISO 14001: 2004
Environmental Management Standard and OHSAS 18001:1999 Occupational Health and
Safety Management Systems Certifications in addition to the COPC-2000® Certification
and the ISO 9001:2000 Quality Management System Certification.


Press Release Body = - Xceed Contact Center, one of the largest Contact Center in
the Middle East and the Southern Mediterranean region, represented Egypt on the
Emerging Global Destination panel that took place during the 10th Annual
International Association for Outsourcing Professional (IAOP) World Summit, February
19-21 in Las Vegas. The panel was made up of IAOP\'s corporate members from around
the world, Xceed\'s Strategy and Business Development Vice President, Mr. Ahmed
Refky, was the spokesman representing Egypt in the panel.

Xceed became an International Corporate Members of IAOP in January 2007. The
membership provided Xceed with access to a wide network of research, training,
certification, and networking programs. As a member, Xceed was selected to
participate in The Emerging Global Destination Panel moderated by IAOP\'s Managing
Director for Thought Leadership, Jag Dalal. The panel explored the reasons why more
companies are seeking outsourcing partners outside India and China. Xceed\'s Strategy
and Business Development Vice President, Ahmed Refky, discussed how Egypt is the new
outsourcing destination due to its economic scalability and availability of
linguistic and technical talents.

Mr. Refky discussed how Xceed has been experiencing a compound annual growth rate of
54% for the last four years. Analysts such as Datamonitor and A.T. Kearny expect a
compound annual growth of 50% over the next 5 years.

Xceed is expecting to direct more and higher end services in the next 5 years, the
reason, as explained by Refky:"low end customer services and tier one technical
support will tend to depend more and more on IVR and self services technology rather
than live agents, while the live agent time will be consumed in doing higher
services up the value chain".

Xceed\'s Strategy and Business Development Vice President, Ahmed Refky, also provided
educational awareness on "how to select an emerging outsourcing destination" during
his panel discussion. One advice Mr. Refky suggested to the audience was to "Look
for track records, the location that suite your business and objectives you want to
achieve together with the VALUE offered by the provider. Conduct a low cost pilot
for a certain period of time and then ramp up a good strategy to follow and always
request references of current and previous clients. Outsourcing makes perfect
business sense for both the companies that want to save and produce an ROI."
Xceed is expected to sit on many other panels this year. The next upcoming panel
Refky will be a part of is the Customer Contact 2007 Show in Dubai on Mar 27th -
28th. Then Xceed will be speaking again at the upcoming conference in June at the
Institute for International Research (IIR) Conference, which will take place in
Dubai. It is the leading provider of strategic telecommunications conferences and
highly focused on the issues facing the industry. Xceed is also scheduled to speak
at the upcoming HDI Middle East and Africa Conference taking place in Cairo Egypt,
where Xceed will be sitting on the "Industry Dialogue and Case Studies" Panel.


Web Site = http://www.xceedcc.com

Contact Details = contact: Riham Rami
mail: mcteam@xceedcc.com
tel: +202 776 3000
fax: +202 776 3001
Adress:28Km Cairo-Alex Desert Road